myColorado - Account Creation

Account Creation

You will need to create a myColorado™ account to generate your Colorado Digital ID™ and take advantage of the full state services available in the app. We take security very seriously, and for that reason, myColorado employs the highest security standards to verify the identity of users.

Things to Know

Colorado residents will need a valid Colorado driver license or state-issued identification card, email address and the last four digits of their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) to create their Digital ID.*
- If you do not have a SSN or ITIN, you will not be able to validate your Digital ID. The ability to create a Digital ID without an SSN or ITIN is planned for a future release of the app.
- Motorcycle-only licenses cannot be used to create a myColorado account.
Newly-issued driver licenses and state-issued IDs can take up to four business days to be thoroughly processed and available within myColorado. During that time, you may not be able to complete the necessary facial recognition to set up your myColorado account.

*H-1B VISA holders can create a myColorado account while their spouses or dependents holding H4 VISAs cannot due to non-citizenship.

Step-by-step

Download the myColorado™ app from the App Store (iPhone) or on Google Play (Android). Be sure to check the device and system requirements to ensure device and operating system support.
Open the app and tap Create Account.
Give myColorado access to your camera.
Scan the back of your Colorado driver license or state-issued ID.
Review your information and tap Continue.
Create your account information following the requirements below.

Usernames must:
- Be at least 6 characters consisting of lowercase letters, uppercase letters, numbers and special characters.
- Not contain spaces.
Passwords must:
- Be at least 8 characters.
- Contain a lowercase letter, an uppercase letter, a number and a special character.

Enable Touch ID/Face ID to sign in quickly.
Review and tap OK.
Tap Sign in and enter your username and password.
Select preferred registration method and enter one-time registration passcode. This registration method is also used for multi-factor authentication (MFA). You can update this method in the app at any time on the More tab. See the steps in the Account Creation FAQs below.
Allow notifications to stay up-to-date.
To create your Colorado Digital ID™, tap CO Digital ID™.
Tap OK to verify your identity.
Frame your face in the small oval and tap I'm ready.
Frame your face in the large oval. Once confirmed, your Digital ID will be ready for use.

Image of person staring longingly into their phone at sunset in a rose garden.

Account Deletion

1. Sign in to myColorado.
2. Select More from the menu options.
3. Tap Delete My Account.
4. Enter your password. Tap Submit.
5. A confirmation message will appear. Tap Delete.
6. A passcode will be sent to your preferred contact method.
7. Enter the passcode in the field provided and tap Next.
8. A message will appear confirming that your account has been successfully deleted. Tap OK.

If you no longer have access to the app, please contact the myColorado Customer Support.

Account Creation FAQs

Can I use a paper driver license or ID from the DMV to create a myColorado account?

Yes. Scan the barcode of your paper identification to create a myColorado account and access your Colorado Digital IDTM. For more information, see the DMV article addressing this topic.

Can I create a myColorado account using a commercial driver license (CDL)?

Yes. myColorado will show the status of the highest driving privilege on your license. In the case of a CDL, it will display the commercial license privilege.

For more information about CDL, please refer to the following DMV webpages:

https://dmv.colorado.gov/im-commercial-driver

https://dmv.colorado.gov/cdl-faq

I have a new phone number. How do I change it in the app?

To update your phone number, please open the app (with or without signing in) and tap the question mark in the upper right corner of the screen.

Tap Submit Customer Support Request. Complete the form and provide details to let us know that you need to change your phone number and indicate your email, old phone number and new phone number.

How do I update my contact method for multi-factor authentication (MFA) or the registration method I added when creating my account?

You can update your contact method for multi-factor authentication (MFA) at any time under the More tab. You’ll need your myColorado username and password, so make note of that before you begin.

Open the myColorado app.
Tap More in the bottom right corner.
Scroll to the bottom of the list and tap Update Passcode Method.
A sign in screen will appear. Sign in with your myColorado username and password.
Make sure the Multi-factor Authentication toggle is on (green).
Tap Add Method and select the authentication method you want to pair with your account (e.g., text message, email, etc.).
Enter the contact method you wish to use to receive authentication codes.
Tap Next and a code will be sent to that method for verification.
Enter the code you received and tap Finish to complete the process.
Remove any other contact methods listed (e.g., other phone numbers, email addresses), even if they look correct. This will ensure the system is using the most updated contact method of your choosing.

Troubleshooting Tips

Why won't the app accept my selfie?

The most common facial recognition issues are:

Occasionally, newly-issued licenses, can take up to four business days to become available in myColorado.
Poor lighting, out-of-focus selfie or cluttered background.

Tips: Take your selfie against a clean, white background in a well-lit room, making sure your face is in focus and evenly lit without shadows.

If you try three times and the selfie authentication does not work, we have found that sometimes deleting the app and reinstalling will work. You will be able to use the account you already created.

Note: If your driver license or ID photo is more than five years old, you may need to update your license/ID at the DMV as the older image quality may be difficult to match and verify identity.

I forgot my username but there's no Forgot username button on the sign in screen.

You can reset your username from the app sign in screen. Tap Sign in on the home screen, then tap Forgot username. On the Forgot username screen, enter your driver license or ID number, then your email address and tap Send request.

How do I reset my password?

If you forgot your password, you can reset your password from the app sign in screen by tapping Forgot password. Then, enter your myColorado username and tap Submit. You will receive an emailed a Password Reset Code to authenticate your password reset request. This code is NOT your password.

On the password reset screen, enter the Password Reset Code in the first field labeled Enter Security Code, then enter your new password in the two fields below. Finally, tap Save.

I renewed or received a new driver license or state-issued identification card but I cannot see my credentials update in the app.

Wait up to four business days for the app to retrieve the information provided by the Division of Motor Vehicles (DMV). If after four business days you still do not see your driver license, please contact the DMV at 303.205.5600, Monday to Friday from 8 a.m. to 5 p.m.

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Account Creation

Things to Know

Step-by-step

Account Deletion

Account Creation FAQs

Troubleshooting Tips

Need help? Contact myColorado Customer Support

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To learn more about our commitment to meeting accessibility standards visit the State of Colorado Accessibility Statement webpage