Frequently Asked Questions
Who accepts the Colorado Digital ID?
On Oct. 30, 2019, Governor Jared Polis issued an Executive Order stating that beginning Dec. 1, 2019:
Colorado Digital ID may be accepted as a legal form of personal identification for use in Colorado
All executive branch agencies may accept Colorado Digital ID as a method to prove a person's identity where a physical driver license or other state identification is currently required; and
All state law enforcement agencies are initially exempt from the directives in this Executive Order.
Businesses were authorized to start accepting Colorado Digital ID for proof of a person’s identity and age within Colorado on Oct. 30, 2019, and state agencies were authorized to start accepting the Digital ID on Dec. 1, 2019, as they have the capability to do so. Colorado State Patrol started accepting Digital ID on Nov. 30, 2020, and many local police departments and sheriff's offices are starting to accept it. Because the Digital ID will be accepted over time, and not all law enforcement agencies accept it yet, Coloradans may use their Digital ID for convenience but must also carry their physical driver license or state-issued ID.
Driver License Renewals
I am trying to use a myColorado service and it says I have to go to a DMV location. Why?
There are some circumstances for which an in-person visit to a DMV location is mandatory to renew a document. If your question is specifically related to driver license renewal, you can go to colorado.gov/DMV and click the Contact Us tab to find an office near you.
My new physical driver license has a star in the upper right corner, but my Digital ID does not. Should they look the same?
The new physical driver licenses and ID cards have a star in the top right corner indicating that the document is a REAL ID. This allows it to be used to enter federal buildings and for air travel. The Colorado Digital ID is not yet REAL ID compliant, so a star does not display in the digital version.
I have a veteran and/or military emblem on my driver license. When I renew through the app, will the emblem carry over?
Yes. When you renew, your veteran and/or military emblem will carry over to your new physical driver license as well as display on your digital ID.
How will the charge for services through myColorado appear on my credit card statement?
Purchases made through the myColorado app will appear as “GOV*MYCOLORADO DMV DL" on your credit card statement. Charges made through your bank will appear as "MYCOLORADO DMV DL".
When I open the Wallet, it says my driver license is suspended or canceled. What should I do?
Contact DMV by phone at 303.205.5600 or visit myDMV.colorado.gov for contact information. Click here for a list of driver license office locations.
I didn't receive my license in the mail. What should I do?
We're sorry for the delay. It can take up to 30 days to receive your new license. If your credit card or payment option was not charged, you will need to go through the renewal process again. If your payment option was charged, we will need to research the problem. Please forward the confirmation number you received to the myColorado support team via this form.
For questions related to the Renew a Driver License section of the app, please contact the Colorado Department of Motor Vehicles (DMV) by going to colorado.gov/DMV and clicking the Contact Us tab.
Do I need to allow my camera access for this app?
Yes, the camera needs access to take a photo for identity verification.
How can I distinguish the front from the back of my ID or license?
Your ID or license will have etched lines that are raised and can be felt on the front, while the back is completely flat and smooth. In order to orient the document put the Customer Identification Number on the right. It is etched vertically about an eighth of an inch from the edge, between two raised lines, and about one and a half inches long, on the left side of the front of the license.
When I create an account, how do I scan my ID or driver license?
Lay your ID or license in a landscape position, smooth side up, with the etched tactile Customer Identification Number, on the right side, on a flat surface that is dark in color and not near an uncovered window to minimize glare. Place your phone on top of your ID with the left top corners aligned with each other. Lift the phone straight up about six inches. Keep your fingers on the left two corners of the ID to keep it stable, and hold the phone level and still for about five seconds to allow the barcode to be scanned. You will feel a vibration on the iPhone, which indicates the scan is complete. On the Android, the phone will say, my Colorado create account. If your scan is not successful, move the phone slightly towards you and try again. If you are still unsuccessful, reorient your phone and ID and retry.
After I have created an account and entered my login information, how do I take a picture of the front of my ID?
Orient your license or ID and phone in landscape position. Your ID will have the etched side up and the bar code on the left. Your phone will be face up, and the camera will be closest to the top of your ID. Use the upper left corners of the license and phone to help you align. Make sure your camera chooser says, back facing and that it is approximately six inches above the ID. The photo is not taken automatically on the iPhone, so you will have to flick to the take picture button and double tap. After the photo is taken, select use photo, as the phone will tell you whether you have captured an acceptable picture. With Android phones, the picture will automatically be taken after about 10 seconds.
Is the second picture of the back of my ID taken the same way as the first?
The only difference between the first and second pictures of the back is that you have the phone in a landscape position for the second picture. Make sure the camera is back facing.
How do I take a facial snapshot?
Make sure your phone is using your front camera to take the picture. Hold your phone in portrait position, with both hands. Extend your arms out in front of your face with your elbows straight, hold steady and flick to the take picture button and double tap to take the photo. The app will say processing and then let you know if you have successfully captured an acceptable photo. Once you have captured a picture of your face, proceed to submit.
Will I have to repeat the photo process?
No, once you have successfully taken photos of the front and back of your ID or license, and your facial snapshot, your identity will be verified. After this is successful your account will be created and you should not have to go through the process again.
How do I set up my fingerprint or facial recognition to expedite my login?
After you create an account and log in for the first time, select the Touch/Face ID login and toggle to the ON position. This will allow you to use fingerprint or facial recognition the next time you log in.
If I am using the iPhone app and am having difficulty moving on after editing, what should I do?
You need to close the field you are editing. You will need to select the Done button to close the keyboard.
What should I do if I’m still having difficulty using the application?
Email firstname.lastname@example.org or call 303.562.9855 for assistance. You can also contact us from the app by selecting ADA Accessibility Contact on the More tab.
Security and Data Protection
Is myColorado secure?
Personal information in myColorado is protected by industry-leading multi-factor authentication and data encryption for privacy and security throughout the app. myColorado employs user authentication, validation, and federation on several levels to ensure the identity of the user.
Why does myColorado use multi-factor authentication (MFA) for logging in?
Multi-factor authentication (MFA) helps to keep your account more secure by requiring account credentials along with additional information (e.g., a verification code sent to your phone.) This makes it harder for someone who is not authorized to access your account.
What are the Colorado laws related to identity theft and using fake identification?
Identity theft is a felony in Colorado. Visit the National Conference of State Legislatures website and select "Colorado" to view the current identity theft statutes.
Who has access to the personal data I enter into the myColorado app?
When using the myColorado app, your data is protected through the use of industry-leading multi-factor authentication (MFA) and data encryption for privacy and security throughout the app. There are only two instances in which your data could be shared securely with a third party while using the app:
During Account Registration: As part of the registration process, the data you provide is used to verify your identity by comparing it to the data in the Colorado Division of Motor Vehicles database and performing "Customer Identification" checks commonly used by banks and other financial institutions. These third-party identity verification services are highly secure and regulated by the federal government, and the data is never stored by them since it is only used for the length of time it takes for you to register your account.
To Make a Payment or Store Payment Information: Once your account has been created, your data is never shared again with third parties unless you choose the option to process a payment or store your payment information. For these services, the myColorado app uses a payment processor that is industry certified at the highest level (PCI Level 1). The app must provide your personal payment information to process a payment in the same manner that any other checkout process requires at the time of purchase or point of sale.
With the exception of the two momentary and widely accepted scenarios noted above, all other activity and data remains private and securely encrypted throughout myColorado, and is specific to only your use within the app and the incorporated state services. The myColorado team and the State of Colorado take the privacy and protection of your personal data very seriously. If you have questions about your data privacy, please contact our customer support.
Will my personal information in myColorado be compromised if my phone is lost or stolen?
Like any app, you should protect it with your phone’s biometric features, such as a thumbprint or facial recognition. These features are enabled by default in myColorado based on what you have already set up on your phone. Enabling thumbprint or facial recognition will help ensure that no one except you will be able to login to the app and access your information.
Is there a way to protect my personal information that is not needed for identity verification?
Yes, myColorado allows you to hide information that is not pertinent to your use. For instance, if you are entering a restaurant that serves alcohol, you can choose to hide your address and even your birthdate using the toggle settings in the app; there is an indicator that will let the merchant see that you are over 21.
Can merchants scan the 2D barcode on a Colorado Digital ID just as they do for physical cards?
Yes, the swipe-left functionality will display the “back” of the ID with the barcode.
Where did the app get my profile information from?
When you initially scanned the barcode on the back of your driver license, the myColorado app interpreted the information contained within the barcode.
Will my driver license be updated with the selfie picture I used to create my Digital ID?
No. The image that is associated with your driver license is the same one that was taken at the DMV. The selfie image is only used during the Digital ID setup process to securely validate you are who you say you are.