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Frequently Asked Questions

Top Questions for Getting Started


How soon can I set up my myColorado account after the DMV gives me a driver license or state ID?

Newly-issued driver licenses and state IDs can take as long as four business days to be thoroughly processed and available within myColorado. During that time, you may not be able to complete the necessary facial recognition to set up your myColorado account.

The app times out frequently and I have to log back in. Is there a way to prevent this?

For security reasons, the app times out after about 10 minutes. When you finish using the app, close it to prevent it from timing out.


Can I create a myColorado account if I do not have a Colorado driver license?

No, not at this time. To create a myColorado account and a Colorado Digital ID, you will need a valid state-issued Colorado driver license or identification card, an SSN or ITIN, and an email address. If you need to get a Colorado driver license or need to surrender an out-of-state license, you must visit a driver license office in person. Please visit this site for the closest DMV office.


Can I use a temporary driver license to create a myColorado account?

Yes, you can scan the barcode of your temporary or physical identification to create a myColorado account and Digital ID.


Why won't the app accept my selfie?

The most common facial recognition issues are:

  • Occasionally, newly-issued licenses, can take up to four business days to become available in myColorado.

  • Poor lighting, out-of-focus selfie or cluttered background.

  • Tips: Take your selfie against a clean, white background in a well-lit room, making sure your face is in focus and evenly lit without shadows.

If you try three times and the selfie authentication does not work, we have found that sometimes deleting the app and reinstalling will work. You will be able to use the account you already created.


Can I use myColorado if I lost my physical ID?

A physical ID is needed to create your myColorado account and generate your Colorado Digital ID. If you lost your Colorado driver license or state-issued ID and have not yet generated a Digital ID in the app, you will need to locate your lost ID or request a new ID through the DMV.


If a CSP trooper pulls me over for a traffic stop and I want to use my Colorado Digital ID, what are the steps?

Let the trooper know you have the Digital ID and would like to use it. The officer will show a QR code that you can either scan with your phone’s camera (iOS) or open the digital Wallet in the myColorado app and click the “Scan QR code” button. The myColorado app will open and ask if you want to share your ID information with CSP. If you have set up your vehicle registration and insurance card in the myColorado digital Wallet, you can choose to share that information, too. When you agree to share your information, it will be wirelessly transmitted to the officer’s myColorado Portal account (usually on a device in the patrol car). From there, the traffic stop will proceed as usual.

I didn't receive a password to log in to the myColorado Portal. What should I do?

Check your spam/junk folder. If it's not there, try the "Trouble Logging In" link on the portal Log In page.

Can I purchase a fishing or hunting license via the myColorado app?

In myColorado, select "Shop Colorado Parks & Wildlife" on the app Services page and navigate to the appropriate pages to purchase your CPW fishing license. Hunting and combined fishing-hunting licenses may be supported in a future release of the app. Currently, myColorado only supports fishing licenses from CPW. Other licenses and permits, including combined fishing-hunting licenses, individual park passes, dog-off leash passes and some annual hunting licenses, may be supported in future app releases.

Note: Combo Fishing/ Hunting licenses are not yet supported.


How do I access my Colorado Parks and Wildlife fishing license in the myColorado app?

Access your digital fishing license in three easy steps:

  • Download the myColorado app from the App Store or Google Play.

  • Create a myColorado account and connect your Colorado Driver License or state ID to it. Your first name, last name and birthdate on your driver license or state ID must match your fishing license.

  • Tap Digital Fishing License in the app Wallet. Enter the Customer Identification (CID) number and license year from your fishing license.

  • New licenses can take up to four business days to become available in myColorado.

  • Watch this quick video clip to see the digital fishing license in the app.

If my fishing license status changes, when will it be reflected in the app?

Any changes to your fishing license status will be reflected in the digital version within the app as soon as the phone has broadband connectivity. (For example, if the license has expired, an "expired" watermark will appear on the digital version. If it has been canceled, refunded, voided, etc., no digital license will appear.)

Will my personal information in myColorado be compromised if my phone is lost or stolen?

Like any app, you should protect it with your phone’s biometric features, such as a thumbprint or facial recognition. These features are enabled by default in myColorado based on what you have already set up on your phone. Enabling thumbprint or facial recognition will help ensure that no one except you will be able to login to the app and access your information.


Is there a way to protect my personal information that is not needed for identity verification?

Yes, myColorado allows you to hide information that is not pertinent to your use. For instance, if you are entering a restaurant that serves alcohol, you can choose to hide your address and even your birthdate using the toggle settings in the app; there is an indicator that will let the merchant see that you are over 21.


Will my driver license be updated with the selfie picture I used to create my Digital ID?

No. The image that is associated with your driver license is the same one that was taken at the DMV. The selfie image is only used during the Digital ID setup process to securely validate you are who you say you are.


I didn't receive my license in the mail. What should I do?

We're sorry for the delay. It can take up to 30 days to receive your new license. If your credit card or payment option was not charged, you will need to go through the renewal process again. If your payment option was charged, we will need to research the problem. Please forward the confirmation number you received to the myColorado support team via this form.


Back to the top


General FAQs

Who accepts the Colorado Digital ID?

On Oct. 30, 2019, Governor Jared Polis issued an Executive Order stating that beginning Dec. 1, 2019:

  • Colorado Digital ID may be accepted as a legal form of personal identification for use in Colorado

  • All executive branch agencies may accept Colorado Digital ID as a method to prove a person's identity where a physical driver license or other state identification is currently required; and

  • All state law enforcement agencies are initially exempt from the directives in this Executive Order.

Businesses were authorized to start accepting Colorado Digital ID for proof of a person’s identity and age within Colorado on Oct. 30, 2019, and state agencies were authorized to start accepting the Digital ID on Dec. 1, 2019, as they have the capability to do so. Colorado State Patrol started accepting Digital ID on Nov. 30, 2020 and many local police departments and sheriff's offices are starting to accept it. Because Colorado Digital ID will be accepted over time, and not all law enforcement agencies accept it yet, Coloradans may use their Digital ID for convenience but must also carry their physical driver license or state ID.


With the Colorado Digital ID, do I need to also carry my physical driver license or state identification?

Yes, continue to carry your physical driver license or state ID card. During the transition to Digital ID, you may need your physical ID for interactions with law enforcement and for use with Colorado government agencies and businesses who aren’t yet set up to accept Colorado Digital ID. You’ll also need your physical ID for use at airport TSA checkpoints.


Do I have to physically give my phone to another person to validate my Digital ID?

No. You are not required to physically hand your phone to another person or to law enforcement. Press on your Digital ID to display the security features.


Can I use my Colorado Digital ID out-of-state or for airline travel?

No, the Colorado Digital ID is currently only authorized for in-state use. Once the industry Mobile Driver License (mDL) and federal REAL ID Act standards for digital licenses are clarified, interstate use will be supported. There is no firm timeline for this. Continue to take your physical ID wherever you go.


What is myColorado?

myColorado is the State of Colorado’s official mobile app™, providing residents with secure and convenient access to state services anytime, anywhere. The app’s newest feature, Colorado Digital ID™, gives residents the ability to create an electronic version of their Colorado driver license or state identification (ID) card on their smartphone as proof of identity within the state. You can also use the app to renew a Colorado driver license, securely store personal and payment information, easily search state services, and receive notifications for important state information.


What do I need to get my Colorado Digital ID?

Colorado residents will need a valid Colorado driver license or identification card, email address, and the last four digits of their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) to create their Digital ID. Please note, if you do not have a SSN or ITIN, you will not be able to validate your Digital ID. The ability to create a Digital ID without an SSN or ITIN is planned for a future release of the app.


I work in a liquor store, restaurant, grocery store, or other venue that sells liquor to patrons. Can I accept the Colorado Digital ID as valid proof of age and identification?

Yes, the Colorado Digital ID is a legal form of identification in Colorado. For current guidelines on how to validate a Colorado Digital ID, see the Businesses page on the mycolorado.state.co.us website. For Colorado Liquor Rules identifying digital ID as an acceptable form of identification, visit this Colorado Secretary of State page and reference CCR 203-2, Regulation 47-912 - Identification, paragraph A.


I work in a marijuana dispensary. Can I accept the Colorado Digital ID as valid proof of age and identification?

Yes, the Colorado Digital ID is a legal form of identification in Colorado. For current guidelines on how to validate a Colorado Digital ID, see the Businesses page on the mycolorado.state.co.us website. For Colorado Marijuana Rules identifying digital ID as an acceptable form of identification, visit this Colorado Secretary of State page and reference CCR 212-3, 3-405 – Identification, paragraph C.


Can I use myColorado if I lost my physical ID?

A physical ID is needed to create your myColorado account and generate your Colorado Digital ID. If you lost your Colorado driver license or state-issued ID and have not yet generated a Digital ID in the app, you will need to locate your lost ID or request a new ID through the DMV.


Can I add my driver license or state-issued ID to my Apple Wallet?

We do not support adding your Colorado Digital ID to your Apple or Google wallet at this time. As the technical capabilities of device platforms improve, we will consider adding this functionality.


Does a Colorado Digital ID expire?

Yes, the Colorado Digital ID will need to be renewed at the same interval as your physical driver license or state ID card. The Colorado Digital ID will update automatically as the data or status of your physical driver license or state ID card changes.


What is the difference between a Colorado Digital ID and a mobile driver license?

The Colorado Digital ID is only valid within Colorado. The Mobile Driver License (mDL) is an evolving standard that will allow the federal government and states to accept electronically issued driver licenses and other identification. Colorado will support the mDL standard in a future myColorado release once official standards are identified.


What happens if I’m in an accident or incapacitated. How will first responders know who I am if I have Colorado Digital ID, but no physical driver license or ID card?

Both Apple and Android phones allow you to provide emergency contact information that anyone can view. Here are two resources for adding emergency contact information on your Apple iOS or Android phone.

  • Android - Add emergency info on your lock screen

  • iOS - Set up your Medical ID in the Health app on your iPhone


Can I add multiple IDs to this app?

No, you may only have a single ID for yourself. However, multiple people can create different profiles within the app using the same phone.


I have a veteran and/or military emblem on my driver license. When I renew through the app, will the emblem carry over?

Yes. When you renew, your veteran and/or military emblem will carry over to your new physical driver license as well as display on your digital ID.


myVaccine Record

How soon after receiving a COVID-19 vaccine can I access myVaccine record?
It will take a minimum of 24 hours before your vaccinations will reflect on your digital vaccination record card.


Can I access my children’s vaccine record?
Unfortunately, no. You are only able to access your own personal record.


Can I access other immunization records besides my COVID-19 vaccination information?
No. You are only able to access your COVID-19 vaccination record.


Why can’t I access my vaccination record via myVaccine Record?
While most providers in Colorado report vaccinations to the Colorado Immunization Information System (CIIS), federal providers do not. If you received your COVID-19 vaccine from a federal provider, please contact the health care professional or clinic where you received your vaccine and ask them to report your record to CIIS.

Please note: The contact information you enter on the myColorado app must match the contact information associated with your record in CIIS. If you have questions about your immunization record, please fill out this form to request assistance.


I received an error message stating “We didn’t find an exact match”. What should I do?
The Department of Public Health and Environment (CDPHE) has set up a help desk to assist you. Please fill out this form to request assistance. The CDPHE help desk is extremely busy right now, so please expect a turnaround of 5-7 business days.

We apologize for any inconvenience this causes. In some cases, it may be easier to talk to the provider who administered your vaccine to confirm that they submitted the correct First, Last and Middle names, phone number and/or email address.


I received an error message stating “More than one immunization record was found”. What should I do?
The Department of Public Health and Environment (CDPHE) has set up a help desk to assist you. Please fill out this form to request assistance. The CDPHE help desk is extremely busy right now, so please expect a turnaround of 5-7 business days.

We apologize for any inconvenience this causes. In some cases, it may be easier to talk to the provider who administered your vaccine to confirm that they submitted the correct First, Last and Middle names, phone number and/or email address.

My contact information was recently updated in CIIS. When can I expect to be able to access my record?
It will take a minimum of 24 hours for your updated contact information to reflect on your account.


Why does myColorado use multi-factor authentication (MFA) for logging in?
Multi-factor authentication (MFA) helps to keep your account more secure by requiring account credentials along with additional information (e.g. a verification code sent to your phone.) This makes it harder for someone who is not authorize to access your account.

I received a COVID-19 vaccine(s) in Colorado but I can’t access myVaccine Record in the myColorado App.

The most likely reasons are:

  • You don’t have a Colorado ID or license

  • You don’t have a smartphone

  • You don’t have data/WiFi/internet connectivity

Since these are required to create a myColorado account, you cannot pull your vaccine card without all three of the above.

Are there other ways for me to obtain a copy of my COVID-19 vaccine record?
Yes, in addition to the paper CDC COVID-19 Vaccination Record Card you were given when you received your COVID-19 vaccine(s) and myVaccine Record, you can obtain a copy of your COVID-19 vaccine record via:

  • https://vaccines.colorado.gov

    • Anyone who received vaccines in Colorado can obtain a copy of their vaccine records that exist in the Colorado Immunization Information System (CIIS).

  • Your primary care provider

    • You can contact your primary care provider and request a copy of your vaccine record.


What if CIIS doesn’t have my email address or phone number?
Please contact please fill out this form to request that your email address and/or phone number is added to your account. It will take at least 24 hours for your account to be updated into myColorado.


I was vaccinated in another state, how do I report this to Colorado so I can access myVaccine Record in the myColorado app?
I
f you are a Colorado resident and have a Colorado driver license or state-issued ID you can call your provider in the state you received your vaccine and ask them to report your vaccination record via email to CIIS at cdphe.ciis@state.co.us. As soon as your vaccination information has been reported to CIIS you will be able to pull your own myVaccine Record in the myColorado app.

If you do not have a Colorado driver license or state issued ID you will not be able to use the myVaccine Record feature at this time.


How do I update myVaccine Record after I receive my second dose?
Open your myVaccine Record and click the green refresh button at the top of the screen. Enter the same contact information you entered when you accessed your existing record.

What if my digital vaccine record is incorrect?

Please fill out this form to request assistance. The CDPHE help desk is extremely busy right now, so please expect a turnaround of 5-7 business days. We apologize for any inconvenience this causes.


I don’t want my immunization record card displayed anymore. Can I delete it?
Yes. Click the trash can icon in the upper righthand corner and follow the prompts.

Will my immunization information remain private?
Yes! Use of the myColorado app to retrieve vaccination records is voluntary on an opt-in basis. No data will be accessed or shared except that which is requested by a myColorado user who has been authenticated through facial recognition. A retrieved vaccination record is only visible to the myColorado user who downloaded it, and the data is not shared with anyone else in the retrieval process.


Is this a vaccine passport?
No. The digital CDC COVID-19 Vaccination Record Card is an way to view your COVID-19 vaccine information. It is a convenient digital version of your paper vaccination record card that draws your immunization information directly from Colorado’s Immunization Information System (CIIS).


If I have general questions where can I get more information?
Please contact the myVaccine support team at cdphe_myVaccine@state.co.us.


Why won’t the app accept my selfie?

The most common facial recognition issues are:

  • Newly-issued licenses can take up to 4-7 business days to become available in myColorado. Please allow a minimum of 24-48 hours for your new driver license or state-issued ID to appear in the app.

  • When taking your selfie Poor lighting, out-of-focus selfie or cluttered background.

Tips: When taking your selfie, avoid poor lighting and cluttered backgrounds. Take your selfie against a clean, white background in a well-lit room, making sure your face is in focus and evenly lit without shadows.

  • If you try three times and the selfie authentication does not work, we have found that sometimes deleting the app and reinstalling will work. You will be able to use the account you already created.

Note: If your driver license or ID photo is more than five years old, you may need to update your license/ID at the DMV as the older image quality may be difficult to match and verify identity.


Will my information remain private?
Yes! Use of the myColorado app to retrieve vaccination records is voluntary on an opt-in basis. No data will be accessed or shared except that which is requested by a myColorado user who has been authenticated through facial recognition. A retrieved vaccination record is only visible to the myColorado user who downloaded it, and the data is not shared with anyone else in the retrieval process.


Why can’t I find the myColorado app in the Google Play Store?

The Google Play store only displays apps that are compatible with your phone. If you search and can’t find the app, you may need to upgrade your phone or operating system.

I received COVID-19 vaccine(s) in Colorado but I can’t access myVaccine Record in the myColorado App for one or more of the following reasons:

  • I don’t have a Colorado ID or license

  • I don’t have a smartphone

  • I don’t have data/WiFi/internet connectivity

Are there other ways for me to obtain a copy of my COVID-19 vaccine record?
Yes, in addition to the paper CDC COVID-19 Vaccination Record Card you were given when you received your COVID-19 vaccine(s) and myVaccine Record, you can obtain a copy of your COVID-19 vaccine record via:

  • https://vaccines.colorado.gov

    • Anyone who received vaccines in Colorado can obtain a copy of their vaccine records that exist in the Colorado Immunization Information System (CIIS).

  • Your primary care provider

    • You can contact your primary care provider and request a copy of your vaccine record.


Where did my downloaded vaccine record go (Android users)?

Some LG and Motorola phones don’t come with an app that lets you open downloaded PDF documents. If you have downloaded your vaccine record but cannot locate the file on your phone, you may need to install a PDF reader app on your phone to access the file. Several free apps are available on the Google Play store.


Where did my downloaded vaccine record go (IOS users)?

If you are using an iOS device simply download the PDF and access via your Files app. Click Browse -> iCloud Drive -> myColoradoicloudcontainer folder.

If you are not able to locate your PDF download in your Files app or you receive a “Sign into iCloud” error please check your iOS settings.

First, confirm that you are signed into your iCloud account. Once you are signed in make sure that your iOS Wallet app is enabled. To make sure your Wallet is enabled go to your Settings -> Apple ID -> iCloud -> Wallet. Click the slider so that it is green or in the “on” position. To disable your Wallet, click the slider again until it turns grey or in the “off” position.


My Account

Do I need to create an account for myColorado?

You can use some of the key features in myColorado without creating an account. However, to use the Colorado Digital ID and take advantage of the full state services available in the app, you will need to verify your identity and create an account. We take security very seriously, and for that reason, myColorado employs the highest security standards to validate the identity of users.


How do I create a Colorado Digital ID™?

Create your Colorado Digital ID from within the myColorado mobile app. First, download the app on your smartphone from Google Play or the App Store, then set up a profile using your current Colorado driver license or state ID and complete the setup process.


How can I verify that the Colorado Digital ID is legitimate?

There are several ways to test that a Colorado Digital ID is legitimate:

  • Ask the holder to rotate the phone to see if the free-floating flower hologram appears to move. If it does not move, the image is a static photo and not the hologram, indicating a counterfeit.

  • Ask the holder to press on the Digital ID so you can see if the text size changes.

  • Ask the holder to close the app, restart it, log back in, and show their Colorado Digital ID within the myColorado app.

If you’re still unsure that the person is who they say they are, you can ask to see their physical driver license or ID card. Colorado Digital ID is a complement to the physical ID at this time, not a replacement for it.


How will the charge for services through myColorado appear on my credit card statement?

Purchases made through the myColorado app will appear as “GOV*MYCOLORADO DMV DL" on your credit card statement. Charges made through your bank will appear as "MYCOLORADO DMV DL".


How can I receive notifications and important state news?

When you create your myColorado account, push notifications are enabled. This means you should receive important news automatically. To check or change the Notifications setting, go to the More page, choose Notifications Settings, and choose your preferred method for receiving notifications.


What are the password requirements?

Your password needs to have at least 9 characters, including at least 3 of the following: a lowercase letter, an uppercase letter, a number, or a special character.


What are the username requirements?

Usernames can have characters from A to Z (uppercase or lowercase) and numbers 0 to 9. Special characters are not allowed.


Can I create a myColorado account if I do not have a Colorado driver license?

No, not at this time. To create a myColorado account and a Colorado Digital ID, you will need a valid state-issued Colorado driver license or identification card, an SSN or ITIN, and an email address. If you need to get a Colorado driver license or need to surrender an out-of-state license, you must visit a driver license office in person. Please visit this site for the closest DMV office.


Can I use a temporary driver license to create a myColorado account?

Yes, you can scan the barcode of your temporary or physical identification to create a myColorado account and Digital ID.


Can I create a myColorado account using a commercial driver license (CDL)?

Yes. myColorado will show the status of your highest driving privilege on your license. In the case of a CDL, it will display the commercial license privilege. Note: The myColorado app requires Android OS version 8.1 or higher or Apple iOS version 10.3 or higher. To check or update your phone's operating system version, you can visit the Android OS page or the Apple iOS page.


I am trying to change my address in my profile. Why do I get an error saying it is not a valid address?

Unfortunately, the physical address you entered in your myColorado profile does not match an address in the US Postal Service database. For this reason, the system was unable to update your address. We are working on functionality that will allow you to overwrite your physical address in the profile, which will be available in a future release.


Can I use a paper driver license from the DMV to create a myColorado account?

Yes, you can scan the barcode of your paper identification to create a myColorado account and access your Digital ID.


I have a new phone number. How do I change it in the app?

To update your phone number, please open the app (with or without logging in) and click on the support icon (question mark) in the upper right hand corner.

Select "Feedback, Questions, & Report Errors"

Fill out the form and in the "Provide Feedback/ Report Error" field let us know that you need to change your phone number and provide your:

Email:

Old phone number:

New phone number:


My email has changed or I no longer have access to my email account, what do I do?

You can create a new account with your new email. When you verify your selfie, your old account will be disabled.


If I make a change to my profile information in the More tab, will it be reflected in my Digital ID?

Changes you make to your profile in the More tab will not be reflected in your Digital ID. However, if you make changes to your profile information during the driver license renewal process, those changes will be uploaded to the DMV database and will be reflected in both your Digital ID and your physical driver license.


System Requirements

Is my phone supported?

For security reasons, the myColorado app requires Android OS version 8.1 or higher or Apple iOS version 10.3 or higher. To check or update your phone's operating system version, you can visit the Android OS page or the Apple iOS page.


Can I use the myColorado app on a tablet or iPad?

The myColorado app is designed specifically for use on iPhone and Android smartphones at this time. While the app might work on tablets and iPads, we suggest using a smartphone for the optimal myColorado experience.


Why does the myColorado app need to know my location?

The app needs permission to access your location to identify DMV locations and other state services near you.


What if I do not or did not allow the app to access my location?

The myColorado app will continue to prompt you for your location until you enable it. The location is only used to identify DMV locations and other state services near you.


Why does myColorado need access to my photos, media, and files?

During the account creation process, you'll need to scan the barcode on the back of your driver license or state identification card, which uses your device's camera. To set up your Digital ID, you'll need to take a selfie as part of the authentication process. For these reasons, you'll need to allow access to your photos. When you scan QR codes from law enforcement and merchants, the app will need access to your camera. If you want to add your insurance card, you will also need access to your camera.


What if I do not or did not allow the app to access my camera?

You will not be able to create an account until the camera is enabled because the camera is required for the setup process. To allow the app to access your camera, close the app and reopen it. You'll receive the prompt to allow access.


Do I need to also carry my physical driver license or state identification?

Yes, continue to carry your physical driver license or state ID card. During the transition to Digital ID, you’ll need your physical ID for interactions with some law enforcement and for use with Colorado government agencies and businesses who aren’t yet set up to accept Colorado Digital ID. You’ll also need your physical ID for use at airport TSA checkpoints and when traveling outside of Colorado.


My camera appears to be storing pictures on my Android phone taken during the account setup process. How can I prevent this?

Some native cameras on Android phones store photos. To prevent photos from being stored when creating your myColorado account, download a camera app from the Google Play store. During the myColorado account creation process, your phone will ask you to select which camera to use (the native camera or the Google Play store camera). Choose the Google Play store camera.

Security and Data Protection

Is myColorado secure?

Personal information in myColorado is protected by industry-leading multi-factor authentication and data encryption for privacy and security throughout the app. myColorado employs user authentication, validation, and federation on several levels to ensure the identity of the user.


What are the Colorado laws related to identity theft and using fake identification?

Identity theft is a felony in Colorado. Visit the National Conference of State Legislatures website and select "Colorado" to view the current identity theft statutes.


Who has access to the personal data I enter into the myColorado app?

When using the myColorado app, your data is protected through the use of industry-leading multi-factor authentication (MFA) and data encryption for privacy and security throughout the app. There are only two instances in which your data could be shared securely with a third party while using the app:

During Account Registration: As part of the registration process, the data you provide is used to verify your identity by comparing it to the data in the Colorado Division of Motor Vehicles database and performing "Customer Identification" checks commonly used by banks and other financial institutions. These third-party identity verification services are highly secure, regulated by the federal government, and the data is never stored by them since it is only used for the length of time it takes for you to register your account.

To Make a Payment or Store Payment Information: Once your account has been created, your data is never shared again with third parties unless you choose the option to process a payment or store your payment information. For these services, the myColorado app uses a payment processor that is industry certified at the highest level (PCI Level 1). The app must provide your personal payment information to process a payment in the same manner that any other checkout process requires at the time of purchase or point of sale.

With the exception of the two momentary and widely accepted scenarios noted above, all other activity and data remains private and securely encrypted throughout myColorado, and is specific to only your use within the app and the incorporated state services. The myColorado team and State of Colorado take the privacy and protection of your personal data very seriously. If you have questions about your data privacy, please contact us via this form or call (303) 562-9855.


Will my personal information in myColorado be compromised if my phone is lost or stolen?

Like any app, you should protect it with your phone’s biometric features, such as a thumbprint or facial recognition. These features are enabled by default in myColorado based on what you have already set up on your phone. Enabling thumbprint or facial recognition will help ensure that no one except you will be able to login to the app and access your information.


Is there a way to protect my personal information that is not needed for identity verification?

Yes, myColorado allows you to hide information that is not pertinent to your use. For instance, if you are entering a restaurant that serves alcohol, you can choose to hide your address and even your birthdate using the toggle settings in the app; there is an indicator that will let the merchant see that you are over 21.


Can merchants scan the 2D barcode on a Colorado Digital ID just as they do for physical cards?

Yes, the swipe-left functionality will display the “back” of the ID with the barcode.


Where did the app get my profile information from?

When you initially scanned the barcode on the back of your driver license, the myColorado app interpreted the information contained within the barcode.


Will my driver license be updated with the selfie picture I used to create my Digital ID?

No. The image that is associated with your driver license is the same one that was taken at the DMV. The selfie image is only used during the Digital ID setup process to securely validate you are who you say you are.

Law Enforcement & Colorado Digital ID™

When do law enforcement agencies need to start accepting Colorado Digital ID?

In an Executive Order issued by Governor Polis on Oct. 30, 2019, by Nov. 30, 2020 the Office of Information Technology (OIT) was required to provide a technical solution that allows state law enforcement to accept Digital ID. He encouraged state and local law enforcement agencies to accept the Digital ID by Nov. 30 to allow for cross-jurisdictional use of the Digital ID in law enforcement and public safety situations. Colorado State Patrol is the first law enforcement agency to accept the Digital ID. Many local police departments and sheriff's offices are also starting to accept it.


What law enforcement agencies are accepting Colorado Digital ID?

The Colorado State Patrol (CSP) started accepting the Digital ID on Nov. 30, 2020. Several local police departments are also accepting Digital ID. A map showing who is accepting Digital ID is available on the myColorado.gov website.


If a CSP trooper pulls me over for a traffic stop and I want to use my Colorado Digital ID, what are the steps?

Let the trooper know you have the Digital ID and would like to use it. The officer will show a QR code that you can either scan with your phone’s camera (iOS) or open the digital Wallet in the myColorado app and click the “Scan QR code” button. The myColorado app will open and ask if you want to share your ID information with CSP. If you have set up your vehicle registration and insurance card in the myColorado digital Wallet, you can choose to share that information, too. When you agree to share your information, it will be wirelessly transmitted to the officer’s myColorado Portal account (usually on a device in the patrol car). From there, the traffic stop will proceed as usual.


What happens if I only have my Digital ID and am stopped by an officer from an agency that doesn’t accept it yet?

You’ll need to show your physical driver license or state identification card in that case. Coloradans need to carry their physical ID until Digital ID is fully accepted in all jurisdictions and the state passes legislation stating that carrying physical ID is no longer required.


Is using Digital ID safer for Coloradans and law enforcement officers?

The contactless Digital ID helps keep Coloradans and officers safer during the pandemic because they do not have to hand the phone or a physical ID card back and forth.


Can I show a law enforcement officer digital versions of my vehicle registration(s) and auto insurance cards in myColorado?

Yes. You can add one or more vehicle registrations to the myColorado Wallet. Officers who use hand-held scanners can scan the 2d-barcode on the “bottom” of the registration in the app, as they do with paper registrations. If you’ve added an insurance card to the Wallet, you can show it to the officer.


Can an officer take my phone if they suspect the Digital ID may be fraudulent?

If an officer is unsure that a Digital ID is genuine, he or she can ask for your physical ID. They cannot take away your phone.


Can law enforcement accept my Colorado Digital ID if there is no cellular network, Wi-Fi or internet available?

Once a Colorado Digital ID has been created within the myColorado app and the setup process completed, the holder can display it even if there is no cellular or Wi-Fi service available. Law enforcement that leverages eCitation technology can accept Colorado Digital ID without a network; however, the data sharing process via a QR code requires internet service. In this case, if there's no internet service, you’ll need to provide your physical ID.


I didn't receive a password to log in to the myColorado Portal. What should I do?

Check your spam/junk folder. If it's not there, try the "Trouble Logging In" link on the portal Log In page.

Colorado Parks and Wildlife - Digital Fishing Licenses

Can I purchase a fishing or hunting license via the myColorado app?

In myColorado, select "Shop Colorado Parks & Wildlife" on the app Services page and navigate to the appropriate pages to purchase your CPW fishing license. Hunting and combined fishing-hunting licenses may be supported in a future release of the app. Currently, myColorado only supports fishing licenses from CPW. Other licenses and permits, including combined fishing-hunting licenses, individual park passes, dog-off leash passes and some annual hunting licenses, may be supported in future app releases.

Note: Combo Fishing/ Hunting licenses are not yet supported.


How can I apply for the Disabled Resident Lifetime Fishing License?

Please visit Colorado Parks and Wildlife’s website for the Disabled Resident Lifetime Fishing License application and instructions.


Are there any technical requirements to use my digital fishing license in myColorado?

Yes. You must be on the current release of the myColorado app.

Operating system requirements: For security reasons, the myColorado app requires Android OS version 8.1 or higher or Apple iOS version 10.3 or higher. To check or update your phone's operating system version, you can visit the Android OS page or the Apple iOS page.


How do I access my Colorado Parks and Wildlife fishing license in the myColorado app?

Access your digital fishing license in three easy steps:

  1. Download the myColorado app from the App Store or Google Play.

  2. Create a myColorado account and connect your Colorado Driver License or state ID to it. Your first name, last name and birthdate on your driver license or state ID must match your fishing license. 

  3. Tap Digital Fishing License in the app Wallet. Enter the Customer Identification (CID) number and license year from your fishing license.

New licenses can take up to four business days to become available in myColorado. 

Watch this quick video clip to see the digital fishing license in the app.


How do I access my Disabled Resident Lifetime Fishing License in the app?

Enter your Customer Identification (CID) number and the license year, which are displayed on your green fishing license.


What can I do if I entered the wrong CID number or license year?

Please uninstall and reinstall the app. Then, enter in your CID and license year. We are adding new functionality in the next release (end of April) that will allow you to simply delete or refresh your digital fishing license.


How do I remove an expired fishing license and add new one?

Please uninstall and reinstall the app. Then, enter in your CID and license year. We are adding new functionality in the next release (end of April) that will allow you to simply delete or refresh your digital fishing license.


Can I access other types of licenses and permits from Colorado Parks and Wildlife?

Currently, myColorado only supports fishing licenses from Colorado Parks and Wildlife (CPW). CPW will soon explore adding new products, such as individual park passes, dog-off leash passes and some annual hunting licenses.


Once I've set up my digital fishing license in the Wallet, is connectivity needed to view it?

The fishing license is stored on your smart device, so no connectivity is needed to view it.


If my fishing license status changes, when will it be reflected in the app?

Any changes to your fishing license status will be reflected in the digital version within the app as soon as the phone has broadband connectivity. (For example, if the license has expired, an "expired" watermark will appear on the digital version. If it has been canceled, refunded, voided, etc., no digital license will appear.)

Support and Troubleshooting

How can I get assistance setting up or using the app?

To reach the myColorado support team, submit this form, use the chat feature in the app or call 303-562-9855.


Does myColorado include chat support?

Yes. To start a chat with the myColorado support team, open the app, tap the question mark in the upper right corner of the screen, and select Chat Support. Chat support is available Monday through Friday from 8 a.m. to 5 p.m. MST.


The app times out frequently and I have to log back in. Is there a way to prevent this?

For security reasons, the app times out after about 10 minutes. When you finish using the app, close it to prevent it from timing out..


How can I provide feedback about the myColorado app?

There is a link to a feedback form on the Support page on the mycolorado.state.co.us website and in the app on the More tab.


Why won't the app accept my selfie?

The most common facial recognition issues are:

Occasionally, newly-issued licenses, can take up to four business days to become available in myColorado.

Poor lighting, out-of-focus selfie or cluttered background.

Tips: Take your selfie against a clean, white background in a well-lit room, making sure your face is in focus and evenly lit without shadows.

If you try three times and the selfie authentication does not work, we have found that sometimes deleting the app and reinstalling will work. You will be able to use the account you already created


I didn't receive a password to log in to the myColorado Portal. What should I do?

Check your spam/junk folder. If it's not there, try the "Trouble Logging In" link on the portal Log In page.


I tried to scan a QR code to wirelessly share information with a merchant or peace officer, but it said "invalid QR code." Why does this happen?

The issue may be related to the angle of your phone while scanning the code. Try positioning your phone's camera so it's directly facing the code. It could also be related to the lighting or glare.


How can I learn more about the features in the myColorado mobile app and how to use them?

This FAQ answers the most common questions users have. You can also explore the videos and other information on myColorado.gov to learn more.


The free-floating flower hologram in my Digital ID is not moving. What should I do?

On iPhone SE model phones the "Reduce Motion" feature needs to be turned off. Follow the instructions on this Apple support page to change the setting. For further assistance, contact myColorado support at myColorado@state.co.us.

DMV Services

How soon can I set up my myColorado account after the DMV gives me a driver license or state ID?

Newly-issued driver licenses and state IDs can take as long as four business days to be thoroughly processed and available within myColorado. During that time, you may not be able to complete the necessary facial recognition to set up your myColorado account.


How can I access DMV services from the myColorado app?

Tap "myDMV - Colorado DMV Online Services" on the Services page to access 19 driver license/ID and vehicle services, including renew a vehicle registration, request a duplicate registration card, request a duplicate title, and more.


I am trying to use a myColorado service and it says I have to go to a DMV location; why?

There are some circumstances for which an in-person visit to a DMV location is mandatory to renew a document. If your question is specifically related to driver license renewal, you can go to colorado.gov/DMV and click the Contact Us tab to find an office near you.


My new physical driver license has a star in the upper right corner, but my Digital ID does not. Should they look the same?

The new physical driver licenses and ID cards have a star in the top right corner indicating that the document is a REAL ID. This allows it to be used to enter federal buildings and for air travel. The Colorado Digital ID is not yet REAL ID compliant, so a star does not display in the digital version.


When I open the Wallet, it says my driver license is suspended or canceled. What should I do?

Contact DMV by phone at 303.205.5600 or visit myDMV.colorado.gov for contact information. Click here for a list of driver license office locations.


I am having a problem or have questions about the Renew a Driver License section of the app?

Questions about this service within the myColorado app can be directed to the DMV by going to colorado.gov/DMV and clicking the Contact Us tab.


I am having a problem or have questions about the Renew a Driver License section of the app?

Questions about this service within the myColorado app can be directed to the DMV by going to colorado.gov/DMV and clicking the Contact Us tab.


I didn't receive my license in the mail. What should I do?

We're sorry for the delay. It can take up to 30 days to receive your new license. If your credit card or payment option was not charged, you will need to go through the renewal process again. If your payment option was charged, we will need to research the problem. Please forward the confirmation number you received to the myColorado support team via this form.

ADA Accessibility

Do I need to allow my camera access for this app?

Yes, the camera needs access to take a photo for identity verification.


How can I distinguish the front from the back of my ID or license?

Your ID or license will have etched lines that are raised and can be felt on the front, while the back is completely flat and smooth. In order to orient the document put the Customer Identification Number on the right. It is etched vertically about an eighth of an inch from the edge, between two raised lines, and about one and a half inches long, on the left side of the front of the license.


When I create an account, how do I scan my ID or driver license?

Lay your ID or license in a landscape position, smooth side up, with the etched tactile Customer Identification Number, on the right side, on a flat surface that is dark in color and not near an uncovered window to minimize glare. Place your phone on top of your ID with the left top corners aligned with each other. Lift the phone straight up about six inches. Keep your fingers on the left two corners of the ID to keep it stable, and hold the phone level and still for about five seconds to allow the barcode to be scanned. You will feel a vibration on the iPhone, which indicates the scan is complete. On the Android, the phone will say, my Colorado create account. If your scan is not successful, move the phone slightly towards you and try again. If you are still unsuccessful, reorient your phone and ID and retry.


After I have created an account and entered my login information, how do I take a picture of the front of my ID?

Orient your license or ID and phone in landscape position. Your ID will have the etched side up and the bar code on the left. Your phone will be face up, and the camera will be closest to the top of your ID. Use the upper left corners of the license and phone to help you align. Make sure your camera chooser says, back facing and that it is approximately six inches above the ID. The photo is not taken automatically on the iPhone, so you will have to flick to the take picture button and double tap. After the photo is taken, select use photo, as the phone will tell you whether you have captured an acceptable picture. With Android phones, the picture will automatically be taken after about 10 seconds.


Is the second picture of the back of my ID taken the same way as the first?

The only difference between the first and second pictures of the back is that you have the phone in a landscape position for the second picture. Make sure the camera is back facing.


How do I take a facial snapshot?

Make sure your phone is using your front camera to take the picture. Hold your phone in portrait position, with both hands. Extend your arms out in front of your face with your elbows straight, hold steady and flick to the take picture button and double tap to take the photo. The app will say processing and then let you know if you have successfully captured an acceptable photo. Once you have captured a picture of your face, proceed to submit.


Will I have to repeat the photo process?

No, once you have successfully taken photos of the front and back of your ID or license, and your facial snapshot, your identity will be verified. After this is successful your account will be created and you should not have to go through the process again.


How do I set up my fingerprint or facial recognition to expedite my login?

After you create an account and log in for the first time, select the Touch/Face ID login and toggle to the ON position. This will allow you to use fingerprint or facial recognition the next time you log in.


If I am using the iPhone app and am having difficulty moving on after editing, what should I do?

You need to close the field you are editing. You will need to select the Done button to close the keyboard.


What should I do if I’m still having difficulty using the application?

Email us at OIT_Accessibility@state.co.us or from your device by selecting ADA Accessibility Contact from the “More” tab. You can also call us at 303.562.9855 for assistance.

Other Services

Are COVID-19 resources and updates available from the myColorado app?

A menu of COVID-19 resources is available by tapping the yellow banner on the landing page or the Services page. These include links to COVID-19 state and national resources, school free lunch sites map, United Way 2-1-1, Help Colorado Now, Do You Have Symptoms?, and the Colorado Mask Project.


Can I access benefits and services on the Colorado PEAK® website from the myColorado app?

Yes. There’s a link to Colorado PEAK® on the Services page. From Colorado PEAK® you can check benefits eligibility, sign up for health, food, cash, and early childhood assistance, and file or check on an unemployment claim (from a link in the PEAK banner). It is easier to apply for benefits on a computer than on a mobile device.


Where can I find State of Colorado job listings?

Tap "State Job Opportunities" on the Services page to find available jobs with the State of Colorado.


I work in a liquor store, restaurant, grocery store, or other venue that sells liquor to patrons. Can I accept the Colorado Digital ID as valid proof of age and identification?

Yes, the Colorado Digital ID is a legal form of identification in Colorado. For current guidelines on how to validate a Colorado Digital ID, see the Businesses page on the mycolorado.state.co.us website. For Colorado Liquor Rules identifying digital ID as an acceptable form of identification, visit this Colorado Secretary of State page and reference CCR 203-2, Regulation 47-912 - Identification, paragraph A.


I work in a marijuana dispensary. Can I accept the Colorado Digital ID as valid proof of age and identification?

Yes, the Colorado Digital ID is a legal form of identification in Colorado. For current guidelines on how to validate a Colorado Digital ID, see the Businesses page on the mycolorado.state.co.us website. For Colorado Marijuana Rules identifying digital ID as an acceptable form of identification, visit this Colorado Secretary of State page and reference CCR 212-3, 3-405 – Identification, paragraph C.