Do I need to allow my camera access for this app?

Yes, the app will need access to your camera to create your account and verify your identity. 

How can I distinguish the front from the back of my ID or license?

If you are on iOS the voiceover will let you know when the barcode is out of frame or if your ID is face up. If you are on Android, your ID or license will have etched lines that are raised and can be felt on the front, while the back is completely flat and smooth. In order to orient your ID or license make sure the Customer Identification Number is on the right. It is etched vertically about an eighth of an inch from the edge, between two raised lines, and about one and a half inches long, on the left side of the front of the license.

When I create an account, how do I scan my ID or driver license?

Lay your driver license or ID in landscape orientation on a flat, dark surface. The smooth side with the barcode should be facing up and the side with your portrait and etched tactile customer identification number should be facing down. Make sure the barcode is well lit, then align your license or ID in the box on the screen. Your barcode should scan automatically, but if it does not, try placing your camera on top of the license or ID and lift the phone straight up about six inches.

How do I take a facial snapshot?

First make sure to turn your sound/ringer on. Hold your phone in a portrait position, with both hands. Extend your arms out in front of your face with your elbows straight, hold steady and double tap the screen to hear voice-over instructions. The voiceover will let you know if your face is too far left, right, too close or too far. Follow the voiceover instructions and will confirm when you have successfully captured an acceptable photo. Once you have captured your selfie, your digital ID will come up automatically.

Will I have to repeat the photo process?

No, once you have successfully taken your selfie your identity will be verified.

How do I set up my fingerprint or facial recognition to expedite my sign in?

Touch/Face ID is turned on by default. To turn this setting off go to the More tab and toggle off.

What should I do if I’m still having difficulty using the application?

Call 303.562.9855 for assistance. You can also contact us from the app by selecting ADA Accessibility Contact on the More tab. 

Is the myColorado mDL the same as the Colorado ID in other DMV-approved digital Wallets?

Yes, the myColorado mDL adheres to the same technical standards and information sources as the mDL or Colorado ID you may have seen or used with other DMV-approved digital wallets. The myColorado mDL does not share your personal information without permission.

If I have a Colorado Digital ID in the myColorado app, do I still need a myColorado mDL? Should I use both in the app?

The Colorado Digital ID™ and the myColorado mDL are two distinct credentials designed for different situations:

Colorado Digital ID: Best for in-state use — proving your identity, age, or address to Colorado businesses, state agencies, and law enforcement agencies that accept it.

myColorado mDL: Built to the ISO/IEC 18013-5 international standard and future for digital identity, making it accepted at TSA airport checkpoints and by verifiers requiring that standard in Colorado and worldwide. This is the credential to use when traveling through DIA.

If you plan to use your smartphone at airport security, you’ll want to set up your myColorado mDL. Both credentials live in your myColorado® app wallet.

What are the benefits of using the myColorado mDL and the myColorado app itself?

We believe in meeting you where you are — and since over 40% of the state’s adult population already uses myColorado, we’re bringing the latest in digital identification technology straight to your fingertips! The myColorado Wallet lets you conveniently store all your digital licenses, cards and documents in one secure place. Manage everything from vehicle registrations and titles to Colorado Parks and Wildlife licenses and the new mDL.

To ensure a true "no-wrong-door" approach to state services, Coloradans can also choose to add their mDL to whichever DMV-approved digital wallet they choose.

Can I add the Colorado Digital ID into a different DMV-approved digital wallet?

You can only add the Colorado Digital ID to the myColorado app. 

You are also able to add the myColorado mDL, which adheres to the same technical standards and information sources as the Colorado ID in other DMV-approved digital wallets. The myColorado mDL does not share your personal information without permission. 

Please check out the myColorado mDL page for more information about the differences between the myColorado mDL and the Colorado Digital ID.

I am trying to use a myColorado service and it says I have to go to a DMV location. Why?

There are some circumstances for which an in-person visit to a DMV location is mandatory to renew a document. If your question is specifically related to driver license renewal, you can go to colorado.gov/DMV and click the Contact Us tab to find an office near you.

My new physical driver license has a star in the upper right corner, but my Digital ID does not. Should they look the same?

The new physical driver licenses and ID cards have a star in the top right corner indicating that the document is a REAL ID. This allows it to be used to enter federal buildings and for air travel. The Colorado Digital ID is not yet REAL ID compliant, so a star does not display in the digital version.

I have a veteran and/or military emblem on my driver license. When I renew through the app, will the emblem carry over? 

Yes. When you renew, your veteran and/or military emblem will carry over to your new physical driver license as well as display on your digital ID. 

How will the charge for services through myColorado appear on my credit card statement? 

Purchases made through the myColorado app will appear as “GOV*MYCOLORADO DMV DL" on your credit card statement. Charges made through your bank will appear as "MYCOLORADO DMV DL". 

When I open the Wallet, it says my driver license is suspended or canceled. What should I do?

Contact DMV by phone at 303.205.5600 or visit myDMV.colorado.gov for more information. Click here for a list of driver license office locations.

I didn't receive my license in the mail. What should I do?

We're sorry for the delay. Documents generally arrive in 10-14 business days but can take up to 30 days to be delivered. If you still haven't received your license or ID after more than 30 days, you can check your status by going to the DMV website and clicking "Where's my driver license/ID".

I am under 21, can I renew my driver license through the app?

The short answer is no. If you're under 21 and either applying for a driver license, permit, or identification card for the first time or renewing it, you must     visit a driver license office in person. For more information, visit: dmv.colorado.gov/renewals-under-age-21.

I am turning 21, can I renew my driver license in the app to get an adult credential? 

Unfortunately, no. Applicants turning 21 years of age must apply for their adult driver license, permit, or identification card on or after their 21st birthday to receive an adult credential.  You'll need to visit a driver license office in person to get an adult license.  For more information, visit dmv.colorado.gov/renewals-under-age-21. 

There was a problem with my driver license or ID renewal and the transaction did not complete. How long will it take to receive a driver license renewal refund to my account?

It takes approximately 2 business days for a refund to be processed, unless it is an ACH payment - those can take longer (up to 5 days) due to the processing time.

Questions?

For questions related to the Renew a Driver License or ID section of the app, please contact the Colorado Department of Motor Vehicles (DMV) by going to colorado.gov/DMV and clicking the Contact Us tab.

What is SUTS?

SUTS is an abbreviation for Sales and Use Tax Simplification. It represents various services the state offers to help taxpayers and business owners to determine the correct sales tax rate based on location, as well as filing and remitting those taxes to the various municipalities and taxing districts in your area.

When will I need to know the sales and use tax?

House Bill 22-1027 allowed some extensions for small retailers with less than $100,000 in annual sales to source sales to their Colorado business location until October 1, 2022. After October 1, 2022 all retailers, regardless of annual sales figures must calculate sales taxes based on the location of where their product was ultimately received by their customer. This lookup service is here to provide taxpayers and business owners with an extra tool to help make this transition period as easy as possible.

What happens if I used your Sales Tax Lookup, was audited, and found out I charged an incorrect amount for sales tax? 

If you used the myColorado Sales Tax Lookup, and through a state review or audit that the proposed tax rate was incorrect, the tax remitter would still be liable for the difference in tax due (or refund if the tax rate was too high). However, the Department of Revenue (DOR) would not charge any penalty or interest on the correction that would otherwise be applicable. This is because the state guarantees the information provided through the myColorado's Sales Tax Lookup is accurate. This is also called Hold Harmless Protection and is afforded to any business that shows they’ve used the state’s data to calculate the sales tax due from a customer with a Colorado destination address. If you’re a business that is interested in automating this data into your own POS system, please contact dor_locationfilers@state.co.us and they will be happy to help you integrate this data.

What kind of vendors need to know the sales and use tax?

Business owners, freelancers or online sellers need to understand sales taxes in Colorado provided they’re shipping the product they sold to a Colorado address. Photographers, crafters that sell goods at trade shows and vendors that sell food from food trucks are just a few examples of people who benefit from knowing sales and use tax rates across Colorado. Please refer to the Department of Revenue if you have any questions about the taxability of a product you may be selling in Colorado cdor.colorado.gov/im-looking-for/ask-a-question.

What’s new in the latest version of myColorado Sales Tax Lookup?

Geolocation: Now you can view your sales and use taxes by searching via geolocation, or a phone’s geographic location, when using the app. An additional way to search for tax is by using the new display map that allows the user to tap on a location in Colorado to bring up the sales and use tax in the region selected.

Calculator: With the addition of our new sales tax calculator function in Sales Tax Lookup, users can enter a gross sale dollar amount (the amount you’re charging for the product you’re selling) and the service will apply the applicable tax rate for where you are located (or for a different location that can be selected on the map) and produce the total amount a customer should pay for the given product. Note, users can also select from a list of different product types that may be taxed differently from jurisdiction to jurisdiction from the drop-down menu (the default is “General Merchandise”).

The Sales Tax Lookup feature is not responding.

Make sure the latest version of myColorado is installed. If Sales Tax Lookup is still not responding, check your phone’s location sharing settings. Enable permissions to use the phone’s location to either “while using the app” or “always allow”. This will enable Sales Tax Lookup to work properly using the phone’s geolocation.

Is myColorado secure? 

Personal information in myColorado is protected by industry-leading multi-factor authentication and data encryption for privacy and security throughout the app. myColorado employs user authentication, validation, and federation on several levels to ensure the identity of the user. 

Why does myColorado use multi-factor authentication (MFA) for logging in?

Multi-factor authentication (MFA) helps to keep your account more secure by requiring account credentials along with additional information (e.g., a passcode sent to your phone.) This makes it harder for someone who is not authorized to access your account.

What are the Colorado laws related to identity theft and using fake identification? 

Identity theft is a felony in Colorado. Visit the National Conference of State Legislatures website here and select "Colorado" to view the current identity theft statutes. 

Who has access to the personal data I enter into the myColorado app? 

When using the myColorado app, your data is protected through the use of industry-leading multi-factor authentication (MFA) and data encryption for privacy and security throughout the app. There are only two instances in which your data could be shared securely with a third party while using the app:

During Account Registration: As part of the registration process, the data you provide is used to verify your identity by comparing it to the data in the Colorado Division of Motor Vehicles database and performing "Customer Identification" checks commonly used by banks and other financial institutions. These third-party identity verification services are highly secure and regulated by the federal government, and the data is never stored by them since it is only used for the length of time it takes for you to register your account.

To Make a Payment or Store Payment Information: Once your account has been created, your data is never shared again with third parties unless you choose the option to process a payment or store your payment information. For these services, the myColorado app uses a payment processor that is industry certified at the highest level (PCI Level 1). The app must provide your personal payment information to process a payment in the same manner that any other checkout process requires at the time of purchase or point of sale. For more information about our payment processor, PayIt, please refer to their Terms of Use and Privacy Policy

With the exception of the two momentary and widely accepted scenarios noted above, all other activity and data remains private and securely encrypted throughout myColorado, and is specific to only your use within the app and the incorporated state services. The myColorado team and the State of Colorado take the privacy and protection of your personal data very seriously. If you have questions about your data privacy, please contact our customer support. 

Will my personal information in myColorado be compromised if my phone is lost or stolen? 

Like any app, you should protect it with your phone’s biometric features, such as a thumbprint or facial recognition. These features are enabled by default in myColorado based on what you have already set up on your phone. Enabling thumbprint or facial recognition will help ensure that no one except you will be able to sign in to the app and access your information. 

Is there a way to protect my personal information that is not needed for identity verification? 

Yes, myColorado allows you to hide information that is not pertinent to your use. For instance, if you are entering a restaurant that serves alcohol, you can choose to hide your address and even your birthdate using the toggle settings in the app; there is an indicator that will let the merchant see that you are over 21. 

Can merchants scan the 2D barcode on a Colorado Digital ID just as they do for physical cards? 

Yes, the swipe-left functionality will display the “back” of the ID with the barcode. 

Where did the app get my profile information from? 

When you initially scanned the barcode on the back of your driver license, the myColorado app interpreted the information contained within the barcode. 

Will my driver license be updated with the selfie picture I used to create my Digital ID? 

No. The image that is associated with your driver license is the same one that was taken at the DMV. The selfie image is only used during the Digital ID setup process to securely validate your identity. 

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