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Frequently Asked Questions

General


What is myColorado™ ?

myColorado is the State of Colorado’s official mobile app™, providing residents with secure and convenient access to state services anytime, anywhere. The app’s newest feature, Colorado Digital ID™, gives residents the ability to create an electronic version of their Colorado driver license or state identification (ID) card on their smartphone as proof of identity within the state. You can also use the app to renew a Colorado driver license, securely store personal and payment information, easily search state services, and receive notifications for important state information.


What is the minimum phone operating system needed for the myColorado app?

For security reasons, the myColorado app requires Android OS version 8.1 or higher or Apple iOS version 10.3 or higher. To check or update your phone's operating system version, you can visit the Android OS page or the Apple iOS page.


Are there any videos that show how to use the functions within the app?

Yes. The myColorado website at mycolorado.state.co.us has a section for instructional videos. Current videos include create an account, renew a driver license or ID, Digital Wallet, Colorado Digital ID, and Smart Search.


Where can I go to get the latest COVID-19 updates?

Tap "COVID-19 in Colorado" on the Services page for current updates on the Colorado Department of Public Health and Environment website.


How can I receive COVID-19 alerts?

When you create your myColorado account, push notifications are automatically enabled to display alerts within the app. You can change the settings to receive alerts via any combination of app, email, or text. To check or change the Notifications settings, go to the More page, choose Notifications Settings, and choose your preferred method for receiving notifications.


Where can I find State of Colorado job listings?

Tap "State Job Opportunities" on the Services page to find available jobs with the State of Colorado.


How can I access DMV services from the myColorado app?

Tap "myDMV - Colorado DMV Online Services" on the Services page to access 17 driver license/ID and vehicle services, including renew a vehicle registration, request a duplicate registration card, request a duplicate title, and more.


Can I use the myColorado app on a tablet or iPad?

The myColorado app is designed specifically for use on iPhone and Android smartphones at this time. While the app might work on tablets and iPads, we suggest using a smartphone for the optimal myColorado experience.


How will the charge for services through myColorado appear on my credit card statement?

Purchases made through the myColorado app will appear as “GOV*MYCOLORADO DMV DL" on your credit card statement. Charges made through your bank will appear as "MYCOLORADO DMV DL".


How can I receive notifications and important state news?

When you create your myColorado account, push notifications are enabled. This means you should receive important news automatically. To check or change the Notifications setting, go to the More page, choose Notifications Settings, and choose your preferred method for receiving notifications.


How can I provide feedback about the myColorado app?

There is a link to a feedback form on the Support page on the mycolorado.state.co.us website and in the app on the More tab.


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Account Creation


Do I need to create an account for myColorado?

You can use some of the key features in myColorado without creating an account. However, to use the Colorado Digital ID and take advantage of the full state services available in the app, you will need to verify your identity, which requires the creation of a profile and an account. We take security very seriously, and for that reason, myColorado employs the highest security standards to validate the identity of users. Note: The myColorado app requires Android OS version 8.1 or higher or Apple iOS version 10.3 or higher. To check or update your phone's operating system version, you can visit the Android OS page or the Apple iOS page.


What are the password requirements?

Your password needs to have at least 9 characters, including at least 3 of the following: a lowercase letter, an uppercase letter, a number, or a special character.


What are the username requirements?

Usernames can have characters from A to Z (uppercase or lowercase) and numbers 0 to 9. Special characters are not allowed.


Can I create a myColorado account if I do not have a Colorado driver license?

No, not at this time. To create a myColorado account and a Colorado Digital ID, you will need a valid state-issued Colorado driver license or identification card, an SSN or ITIN, and an email address. If you need to get a Colorado driver license or need to surrender an out-of-state license, you must visit a driver license office in person. Please visit this site for the closest DMV office - www.colorado.gov/pacific/dmv/driver-license-office-locations


Why does the myColorado app need to know my location?

The app needs permission to access your location to identify DMV locations and other state services near you.


What if I do not or did not allow the app to access my location?

The myColorado app will continue to prompt you for your location until you enable it. The location is only used to identify DMV locations and other state services near you.


Why does myColorado need access to my photos, media, and files?

During the account creation process, you'll need to take a selfie and photos of your ID to assist with the authentication process. For this reason, you'll need to allow access to your photos.


What if I do not or did not allow the app to access my camera?

You will not be able to create an account until the camera is enabled because the camera is required for the setup process. To allow the app to access your camera, close the app and reopen it. You'll receive the prompt to allow access.


Can I create a myColorado account using a commercial driver license (CDL)?

Yes. myColorado will show the status of your highest driving privilege on your license. In the case of a CDL, it will display the commercial license privilege. Note: The myColorado app requires Android OS version 8.1 or higher or Apple iOS version 10.3 or higher. To check or update your phone's operating system version, you can visit the Android OS page or the Apple iOS page.


I am trying to change my address in my profile. Why do I get an error saying it is not a valid address?

Unfortunately, the physical address you entered in your myColorado profile does not match an address in the US Postal Service database. For this reason, the system was unable to update your address. We are working on functionality that will allow you to overwrite your physical address in the profile, which will be available in a future release.


My camera appears to be storing pictures on my Android phone taken during the account setup process. How can I prevent this?

Some native cameras on Android phones store photos. To prevent photos from being stored when creating your myColorado account, download a camera app from the Google Play store. During the myColorado account creation process, your phone will ask you to select which camera to use (the native camera or the Google Play store camera). Choose the Google Play store camera.


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Colorado Digital ID™


What is Colorado Digital ID™?

Colorado Digital ID is an electronic representation of a Colorado driver license or state ID stored within the myColorado app Wallet. It is proof of identity, age, and address for interacting with government agencies and businesses within Colorado. The Colorado Digital ID is a secure, unique visual representation of what has traditionally been the legally accepted official physical format of a person’s identification.


What do I need to get my Colorado Digital ID?

Colorado residents will need a valid Colorado driver license or identification card, email address, and the last four digits of their Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) to create their Digital ID. Please note, if you do not have a SSN or ITIN, you will not be able to validate your Digital ID. The ability to create a Digital ID without an SSN or ITIN is planned for a future release of the app.


How do I create a Colorado Digital ID?

Create your Colorado Digital ID from within the myColorado mobile app. First, download the app on your smartphone from Google Play or the App Store, then set up a profile using your current Colorado driver license or state ID, and complete the setup process. Note: The myColorado app requires Android OS version 8.1 or higher or Apple iOS version 10.3 or higher. To check or update your phone's operating system version, you can visit the Android OS page or the Apple iOS page.


Who accepts the Colorado Digital ID?

On October 30, 2019, Governor Jared Polis issued an Executive Order stating that beginning December 1, 2019:

1-Colorado Digital ID may be accepted as a legal form of personal identification for use in Colorado

2-All executive branch agencies may accept Colorado Digital ID as a method to prove a person's identity where a physical driver license or other state identification is currently required; and

3-All state law enforcement agencies are initially exempt from the directives in this Executive Order.

Businesses were authorized to start accepting Colorado Digital ID for proof of a person’s identity and age within Colorado on October 30, 2019, and state agencies were authorized to start accepting the Digital ID on December 1, 2019, as they have the capability to do so. Because Colorado Digital ID will be accepted over time, and law enforcement is not required to accept it initially, Coloradans may use their Digital ID for convenience but must also carry their physical driver license or state ID.


I work in a liquor store, restaurant, grocery store, or other venue that sells liquor to patrons. Can I accept the Colorado Digital ID as valid proof of age and identification?

Yes, the Colorado Digital ID is a legal form of identification in Colorado. For current guidelines on how to validate a Colorado Digital ID, see the Agencies/Businesses page on the mycolorado.state.co.us website. For Colorado Liquor Rules identifying digital ID as an acceptable form of identification, visit this Colorado Secretary of State page and reference CCR 203-2, Regulation 47-912 - Identification, paragraph A.


I work in a marijuana dispensary. Can I accept the Colorado Digital ID as valid proof of age and identification?

Yes, the Colorado Digital ID is a legal form of identification in Colorado. For current guidelines on how to validate a Colorado Digital ID, see the Agencies/Businesses page on the mycolorado.state.co.us website. For Colorado Marijuana Rules identifying digital ID as an acceptable form of identification, visit this Colorado Secretary of State page and reference CCR 212-3, 3-405 – Identification, paragraph C.


Do I need to also carry my physical driver license or state identification?

Yes, continue to carry your physical driver license or state ID card. During the transition to Digital ID, you’ll need your physical ID for interactions with state law enforcement and for use with Colorado government agencies and businesses who aren’t yet set up to accept Colorado Digital ID. You’ll also need your physical ID for use at airport TSA checkpoints.


Is myColorado secure?

Personal information in myColorado is protected by industry-leading multi-factor authentication and data encryption for privacy and security throughout the app. myColorado employs user authentication, validation, and federation on several levels to ensure the identity of the user.


How is the Colorado Digital ID protected against fraud?

The Colorado Digital ID includes advanced security features to protect against fraud, including a free-floating hologram image that moves when the Digital ID is rotated and the ability to press the ID to enlarge the text.

There are several ways to test that a Colorado Digital ID is legitimate:

Ask the holder to rotate the phone to see if the free-floating flower hologram appears to move. If it does not move, the image is a static photo and not the hologram, indicating a counterfeit.

Ask the holder to press on the Digital ID so you can see if the text size changes.

Ask the holder to close the app, restart it, log back in, and show their Colorado Digital ID within the myColorado app.

If you’re still unsure that the person is who they say they are, you can ask to see their physical driver license or ID card. Colorado Digital ID is a complement to the physical ID at this time, not a replacement for it.


What are the Colorado laws related to identity theft and using fake identification?

Identity theft is a felony in Colorado. Visit the National Conference of State Legislatures website and select "Colorado" to view the current identity theft statutes.


Who has access to the personal data I enter into the myColorado app?

When using the myColorado app, your data is protected through the use of industry-leading multi-factor authentication (MFA) and data encryption for privacy and security throughout the app. There are only two instances in which your data could be shared securely with a third party while using the app:

During Account Registration: As part of the registration process, the data you provide is used to verify your identity by comparing it to the data in the Colorado Division of Motor Vehicles’ database and performing "Customer Identification" checks commonly used by banks and other financial institutions. These third-party identity verification services are highly secure, regulated by the federal government, and the data is never stored by them since it is only used for the length of time it takes for you to register your account.

To Make a Payment or Store Payment Information: Once your account has been created, your data is never shared again with third parties unless you choose the option to process a payment or store your payment information. For these services, the myColorado app uses a payment processor that is industry certified at the highest level (PCI Level 1). The app must provide your personal payment information to process a payment in the same manner that any other checkout process requires at the time of purchase or point of sale.

With the exception of the two momentary and widely accepted scenarios noted above, all other activity and data remains private and securely encrypted throughout myColorado, and is specific to only your use within the app and the incorporated state services. The myColorado team and State of Colorado take the privacy and protection of your personal data very seriously. If you have questions about your data privacy, please contact us via this form or call (303) 562-9855.


Will my personal information in myColorado be compromised if my phone is lost or stolen?

Like any app, you should protect it with your phone’s biometric features, such as a thumbprint or facial recognition. These features are enabled by default in myColorado based on what you have already set up on your phone. Enabling thumbprint or facial recognition will help ensure that no one except you will be able to login to the app and access your information.


Is there a way to protect my personal information that is not needed for identity verification?

Yes, myColorado allows you to hide information that is not pertinent to your use. For instance, if you are entering a restaurant that serves alcohol, you can choose to hide your address and even your birthdate using the toggle settings in the app; there is an indicator that will let the merchant see that you are over 21.


Do I have to physically give my phone to another person to validate my Digital ID?

No. You are not required to physically hand your phone to another person or to law enforcement. Press on your Digital ID to display the security features.


I have a regular driver license and a commercial driver license permit. Can I set up more than one Colorado Digital ID?

The Digital ID allows for only one credential at this time.You would be able to replace your regular driver license with your commercial driver license once issued.


Can a Colorado Digital ID be stored on a device outside the myColorado app?

No, not at this time. The official Colorado Digital ID can only be created using the myColorado mobile application and it can only be stored and displayed from the Wallet within the app. A screenshot of the ID will not be valid proof of identity because it does not contain the security features built into the Colorado Digital ID.


Can merchants scan the 2D barcode on a Colorado Digital ID just as they do for physical cards?

Yes, the swipe-left functionality will display the “back” of the ID with the barcode.


If a merchant suspects a Colorado Digital ID is fraudulent, what should they do?

Ask to see the physical driver license or state ID card.


Can a Colorado Digital ID be used if there is no cellular network or Wi-Fi available?

Once a Colorado Digital ID has been created within the myColorado app and the setup process completed, it can be displayed when needed even if there is no cellular or Wi-Fi service available.


Does a Colorado Digital ID expire?

Yes, the Colorado Digital ID will need to be renewed at the same interval as your physical driver license or state ID card. The Colorado Digital ID will update automatically as the data or status of your physical driver license or state ID card changes.


Can I use my Colorado Digital ID out-of-state or for airline travel?

No, the Colorado Digital ID is currently only authorized for in-state use for non-law enforcement activities. Once the industry Mobile Driver License (mDL) and federal REAL ID Act standards for digital licenses are clarified, interstate use will be supported. There is no firm timeline for this. Continue to take your physical ID to the airport and when traveling outside of Colorado.


What is the difference between a Colorado Digital ID and a mobile driver license?

The Colorado Digital ID is only valid within Colorado. The Mobile Driver License (mDL) is an evolving standard that will allow the federal government and states to accept electronically issued driver licenses and other identification. Colorado will support the mDL standard in a future myColorado release once official standards are identified.


Will Colorado law enforcement accept my digital driver license?

At this time law enforcement is not required to accept the Colorado Digital ID. For this reason, it's important to carry your physical driver license or ID card with you at all times. The state is working with law enforcement to accept digital ID in the future.


Can law enforcement ask to see a physical ID card along with the Colorado Digital ID?

Yes, a member of law enforcement can ask you to display a physical driver license or ID card at any time. Law enforcement is not required to support the Colorado Digital ID at this time.


What happens if I’m in an accident or incapacitated. How will first responders know who I am if I have Colorado Digital ID, but no physical driver license or ID card?

Both Apple and Android phones allow you to provide emergency contact information that anyone can view. Here are two resources for adding emergency contact information on your Apple iOS or Android phone.

Android - Add emergency info on your lock screen

iOS - Set up your Medical ID in the Health app on your iPhone


If I make a change to my profile information in the More tab, will it be reflected in my Digital ID?

Changes you make to your profile in the More tab will not be reflected in your Digital ID. However, if you make changes to your profile information during the driver license renewal process, those changes will be uploaded to the DMV database and will be reflected in both your Digital ID and your physical driver license.


If I renew my driver license at the DMV and have a new picture taken, when will it appear in my Digital ID?

It may take a few days for your picture to be updated in your Digital ID.


I am trying to use a myColorado service and it says I have to go to a DMV location; why?

There are some circumstances for which an in-person visit to a DMV location is mandatory to renew a document. If your question is specifically related to driver license renewal, you can go to colorado.gov/DMV and click the Contact Us tab to find an office near you.


Can I add multiple IDs to this app?

No, you may only have a single ID for yourself. However, multiple people can create different profiles within the app using the same phone.


How can I learn more about the features in the myColorado mobile app and how to use them?

This FAQ answers the most common questions users have. You can also explore the video tutorials and other information on myColorado.state.co.us website to learn more.


How can I get technical support for my Digital ID or provide feedback?

If you have downloaded the myColorado app and need help, you can email myColorado@state.co.us or call the myColorado support team at (303) 562-9855. To provide feedback about the app or share suggestions, go to the More page in myColorado, click on Feedback & Information, and submit the feedback form. You can also send us an email.


The free-floating flower hologram in my Digital ID is not moving. What should I do?

On iPhone SE model phones the "Reduce Motion" feature needs to be turned off. Follow the instructions on this Apple support page to change the setting. For further assistance, contact myColorado support at myColorado@state.co.us.


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Driver License Renewal


Where did the app get my profile information from?

When you initially scanned the barcode on the back of your driver license, the myColorado app interpreted the information contained within the barcode.


Will my driver license be updated with the selfie picture I used to create my account with?

No. The image that is associated with your driver license is the same one that was taken at the DMV. The selfie image is only used for account creation process and is part of the security to ensure you are who you say you are.


Can I renew my commercial driver license (CDL) using the myColorado app?

No, not at this time.


I have a veteran and/or military emblem on my driver license. When I renew through the app, will the emblem carry over?

Yes. When you renew, your veteran and/or military emblem will carry over to your new physical driver license as well as display on your digital ID.


I am 65 or older. Can I renew my driver license via the app?

Unfortunately, if you are 65 or older, you will need to go to a DMV office to renew your driver license.

Note: As of 3/10/20 the prohibition on online renewals for drivers over age 65 has been temporarily suspended per the Governor. This means if you're 65 or older you can renew online. Note: The myColorado app requires Android OS version 8.1 or higher or Apple iOS version 10.3 or higher. To check or update your phone's operating system version, you can visit the Android OS page or the Apple iOS page.


I am having a problem or have questions about the Renew a Driver License section of the app?

Questions about this service within the myColorado app can be directed to the DMV by going to colorado.gov/DMV and clicking the Contact Us tab.


I didn't receive my license in the mail. What should I do?

We're sorry for the delay. It can take up to 30 days to receive your new license. If your credit card or payment option was not charged, you will need to go through the renewal process again. If your payment option was charged, we will need to research the problem. Please forward the confirmation number you received to the myColorado support team via this form.


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Security & Data Protection


Is myColorado secure?

Personal information in myColorado is protected by industry-leading multi-factor authentication and data encryption for privacy and security throughout the app. myColorado employs user authentication, validation, and federation on several levels to ensure the identity of the user.


Who has access to the personal data I enter into the myColorado app?

When using the myColorado app, your data is protected through the use of industry-leading multi-factor authentication (MFA) and data encryption for privacy and security throughout the app. There are only two instances in which your data could be shared securely with a third party while using the app:

During Account Registration: As part of the registration process, the data you provide is used to verify your identity by comparing it to the data in the Colorado Division of Motor Vehicles’ database and performing "Customer Identification" checks commonly used by banks and other financial institutions. These third-party identity verification services are highly secure, regulated by the federal government, and the data is never stored by them since it is only used for the length of time it takes for you to register your account.

To Make a Payment or Store Payment Information: Once your account has been created, your data is never shared again with third parties unless you choose the option to process a payment or store your payment information. For these services, the myColorado app uses a payment processor that is industry certified at the highest level (PCI Level 1). The app must provide your personal payment information to process a payment in the same manner that any other checkout process requires at the time of purchase or point of sale.

With the exception of the two momentary and widely accepted scenarios noted above, all other activity and data remains private and securely encrypted throughout myColorado, and is specific to only your use within the app and the incorporated state services. The myColorado team and State of Colorado take the privacy and protection of your personal data very seriously. If you have questions about your data privacy, please contact us via this form or call (303) 562-9855.


Will my personal information in myColorado be compromised if my phone is lost or stolen?

Like any app, you should protect it with your phone’s biometric features, such as a thumbprint or facial recognition. These features are enabled by default in myColorado based on what you have already set up on your phone. Enabling thumbprint or facial recognition will help ensure that no one except you will be able to login to the app and access your information.


Is there a way to protect my personal information that is not needed for identity verification?

Yes, myColorado allows you to hide information that is not pertinent to your use. For instance, if you are entering a restaurant that serves alcohol, you can choose to hide your address and even your birthdate using the toggle settings in the app; there is an indicator that will let the merchant see that you are over 21.


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ADA Accessibility


Do I need to allow my camera access for this app?

Yes, the camera needs access to take a photo for identity verification.


How can I distinguish the front from the back of my ID or license?

Your ID or license will have etched lines that are raised and can be felt on the front, while the back is completely flat and smooth. In order to orient the document put the Customer Identification Number on the right. It is etched vertically about an eighth of an inch from the edge, between two raised lines, and about one and a half inches long, on the left side of the front of the license.


When I create an account, how do I scan my ID or driver license?

Lay your ID or license in a landscape position, smooth side up, with the etched tactile Customer Identification Number, on the right side, on a flat surface that is dark in color and not near an uncovered window to minimize glare. Place your phone on top of your ID with the left top corners aligned with each other. Lift the phone straight up about six inches. Keep your fingers on the left two corners of the ID to keep it stable, and hold the phone level and still for about five seconds to allow the barcode to be scanned. You will feel a vibration on the iPhone, which indicates the scan is complete. On the Android, the phone will say, my Colorado create account. If your scan is not successful, move the phone slightly towards you and try again. If you are still unsuccessful, reorient your phone and ID and retry.


After I have created an account and entered my login information, how do I take a picture of the front of my ID?

Orient your license or ID and phone in landscape position. Your ID will have the etched side up and the bar code on the left. Your phone will be face up, and the camera will be closest to the top of your ID. Use the upper left corners of the license and phone to help you align. Make sure your camera chooser says, back facing and that it is approximately six inches above the ID. The photo is not taken automatically on the iPhone, so you will have to flick to the take picture button and double tap. After the photo is taken, select use photo, as the phone will tell you whether you have captured an acceptable picture. With Android phones, the picture will automatically be taken after about 10 seconds.


Is the second picture of the back of my ID taken the same way as the first?

The only difference between the first and second pictures of the back is that you have the phone in a landscape position for the second picture. Make sure the camera is back facing.


How do I take a facial snapshot?

Make sure your phone is using your front camera to take the picture. Hold your phone in portrait position, with both hands. Extend your arms out in front of your face with your elbows straight, hold steady and flick to the take picture button and double tap to take the photo. The app will say processing and then let you know if you have successfully captured an acceptable photo. Once you have captured a picture of your face, proceed to submit.


Will I have to repeat the photo process?

No, once you have successfully taken photos of the front and back of your ID or license, and your facial snapshot, your identity will be verified. After this is successful your account will be created and you should not have to go through the process again.


How do I set up my fingerprint or facial recognition to expedite my login?

After you create an account and log in for the first time, select the Touch/Face ID login and toggle to the ON position. This will allow you to use fingerprint or facial recognition the next time you log in.


If I am using the iPhone app and am having difficulty moving on after editing, what should I do?

You need to close the field you are editing. You will need to select the Done button to close the keyboard.


What should I do if I’m still having difficulty using the application?

Email us at OIT_Accessibility@state.co.us or from your device by selecting ADA Accessibility Contact from the “More” tab. You can also call us at 303.562.9855 for assistance.


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